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Mon, 02-Sep-2024

OraDMT Digital Marketing Training

OraDMT offers digital marketing training programmes across all platforms. Digital Marketing training gives participants the understanding of one's brand online. Get empowered learn SEO, SMM,

OraDMT offers digital marketing training programmes across all platforms. Digital Marketing training gives participants the understanding of one's brand online. Get empowered learn SEO, SMM, Web Analytics ,Google Adwords,Content Marketing.

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Learn how to Use Interactive Webinars to Reach a wider online Market

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Customer Service

Course description

What will i learn?

Requirements

Defining and appreciating the customer 3 Lessons Hours

Importance of the internal customer 4 Lessons Hours

Customer service as a strategic imperative 5 Lessons Hours

Customer satisfaction surveys and other vital tools 5 Lessons Hours

Customer complaints and service recovery 5 Lessons Hours

Service Level Agreements (SLAs) 5 Lessons Hours

KPIs for customer service 6 Lessons Hours

OraDMT Digital Marketing Training

KSh25,000

KSh28,000

Lectures

33

Skill level

Advanced

Expiry period

Lifetime

Certificate

Yes

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Learn how to Use Interactive Webinars to Reach a wider online Market

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